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Thursday, Nov 04, 2010
Attracting Leads & Clients
By Scott Hallman
Thursday, Nov 04, 2010 09:41
Should Your Content Aim for Traffic or Conversion

Which type of content attracts reader attention... bringing you more traffic and more eyeballs on the page? Which type of content converts... bringing you more customers and sales? And how do you roll out a strategy that maximizes the twin impact of attraction and conversion?

Easy answer... head to your local newsstand. The best attraction and conversion techniques are hidden between the pages of two very different magazines: Cosmopolitan and The New Yorker.

Cosmopolitan articles attract

Why does a Cosmo-type article attract more attention...

  • 75 Crazy-Hot Moves with Your Man
  • 10 Cheap Fun Date Ideas
  • Lose 10 Lbs. in 10 Days - eating all you want

We find it impossible to walk past anything that gives us seven, seventeen or seven hundred ways to do or achieve something. We're greedy, and we're attracted to articles that feed our lust for excess - even excess information.

Most of the articles are just bullet points stacked up against each other that go on forever. Sometimes there's some meat to the bullet points, but often (especially in Cosmo) it's just bullet points. This of course gives you the feeling that you're learning something - and you are - but there's no depth to the knowledge. Cosmo-type articles are light reading. And we like light reading.

Gossip magazines sell like hotcakes for a reason. And just in case you're thinking attraction is strictly a women's-interest magazine strategy, you'll find men's magazines do it too. Men's Health and Money always includes light-reading articles on their covers like "How to Get Rock-Hard Abs" and "7 Secrets to a Richer Retirement." In fact, for years Men's Health ran essentially the same four covers over and over again. They figured out the headlines and formats that were most effective and they just kept running the same ones.

Add light reading and a huge list together and what do you get? The promise of a lot of information without putting much work in to get it.

No wonder we find them so attractive. Cosmo-style content gets retweeted, shared on Facebook and sent around all the other social media channels more often - because everyone knows other people are attracted to this kind of format. And by sending it on, it makes the person who posted it seem more attractive by association.

If you create content that offers Cosmopolitan-style headlines and light, easy-reading body copy, you will get the same results that Cosmo has gotten for decades on end. And those results are very good indeed.

New Yorker articles convert

The New Yorker produces in-depth, well-written articles that drive home a specific point. When you write content in that same style, you impress the heck out of your reader. They see you're smart. They see you know what's going on. And they see you can tell them something they don't already know.

That impression is so powerful that the reader is compelled to investigate further to see what else you can tell them. The more in-depth content they find, the more they think you're a smart person to check in with often - and the harder it is for them to resist the "subscribe" or "buy" button.

This doesn't just apply to text, but to video and audio as well. An in-depth piece in text, audio or video sucks you in. The more time you spend reading, listening or watching something, the more likely you are to follow up with the source.

Those of you who have read the back-of-magazine articles at The New Yorker might be worried this means you have to write incredibly long articles. You don't. Being interesting is far more important than going on and on about a topic, and even The New Yorker has plenty of short pieces that still offer great insight.

For a New Yorker-type article, you need depth, detail and analysis. Those three things empower your reader a lot more than Cosmo-style fluff. Put more in-depth detail and analysis in your writing, and you'll see your conversion rates skyrocket.

So which is the best strategy?

It depends on you, of course. Your free offers... or your website- just like some print publications - are driven almost entirely by Cosmopolitan-style headlines and copy. Others are driven by the New Yorker style. But you don't actually have to choose.

You'll notice that even Cosmo includes at least one in-depth article per issue. And The New Yorker always has a couple of short, lighter items up front.

You can use both of these strategies at the same time. And you should. A strategic mixture of both types of content will not only attract a larger number of clients, but also get you much greater conversion. You can also interlink content, so that Cosmo-style content leads to more in-depth New Yorker-type content. Or a Cosmo-influenced headline can pull the reader into a piece with more depth than Cosmopolitan ever dreamed of.

In print, magazines normally separate the two styles. The front of the magazine has mostly short, light pieces; the back has longer, more in-depth pieces. Online, you get to be more flexible. You can drive them from light material to deeper, more detailed content so they get a brilliant mix of both kinds of pieces (you'll get great SEO benefits, too). They'll be more attracted to you at the same time they're inclined to convert and check in with you daily.

If you want to attract attention (that means more traffic, more readers, and more social media sharing), go with Cosmo-style articles. At a minimum, make sure you've crafted a drop-dead attention-grabbing headline. If you want conversion (that means subscribers and paying customers), lean toward New Yorker-influenced articles, with plenty of depth, detail, and thoughtful analysis. And if you want both, give your readers both. Why settle for just one approach?

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Tuesday, Oct 05, 2010
Laser Marketing - How to Create Compelling Content
By Scott Hallman
Tuesday, Oct 05, 2010 03:04

It's easy to write about certain topics like celebrities, technology or social media. Everybody wants to know about these topics. But what if your passion is botany, supply chain logistics or cognitive psychology? How can you make these topics compelling when your subject is... boring?

In the summer of 2006, an economics book was on the New York Time Bestseller list. The title was provocative and promised to be anything but a boring read. Since I'm not a big fan of economics (hated it ever since college), I skeptically handed over my $25 and took Freakonomics home with me.

From the very first page, I was treated to a wild ride through the most bizarre stories that I'd ever encountered. I learned about cheating schoolteachers, self-sacrificing sumo wrestlers... and why drug dealers still live with their moms.

Every story taught a boring economic principle in a way that made me want more. I realized that Freakonomics was an instruction manual for transforming boring content into sexy must-read masterpieces.

Here's the bottom line... people love "dot connectors." Think about this for a moment. Have you ever read something that was a true "aha" moment for you. Could you stop reading at that point... or were you now excited and compelled to continue reading? In fact, weren't you hanging on every word?

Our world is getting more complicated by the second. Every day your prospects are trying to get a handle on what happened yesterday, what's happening today and what will happen tomorrow. If you connect the dots for them, you can get popular in a hurry.

Freakonomics is built around connecting dots in an interesting way. For example, it's long been an economic principle that almost every choice we make is connected to incentives. Pretty boring stuff - until author Steven Levitt used a story about daycare centers to show how some incentives backfire.

When parents began to show up late to pick up little Susie or Johnnie, the daycare center implemented a policy of charging a $3 fine to incentivize parents to show up on time. Unfortunately, the fine wound up incentivizing parents to pay $3 for an hour of babysitting and not feel guilty for showing up late!

When you give your prospect's these "aha" moments, you keep them reading what may otherwise be a so-called boring topic... and have them asking for more.

However, headlines still matter. Even with all of our shiny social media tools, good old standby skills like writing great headlines still matter. You can be a masterful storyteller and write killer content, but you will still lose if no one reads any of them.

Titles are the closest thing marketers have to a "silver bullet." So whatever you do, don't waste them. Do you think that Freakonomics would have been a New York Times Bestseller with the title Aberrational Behavior and the Causal Effect of Incentives?

The quickest way to give your boring marketing a facelift is to put some eye-hijacking power into your headlines. In fact, write your headline first before you even start the rest of the ad. It really is that important.

Numbers are a marketer's best friend. One common complaint of marketing collateral is that no one takes them seriously. Let's face the facts... most marketing plays fast and loose with the facts... and often lacks any type of substantive proof. It's easy to avoid hard numbers and focus on writing the soft stuff, but Freakonomics shows that this is a mistake.

Many marketers are afraid that statistics, equations, and hard facts will scare away our prospects, but that's not giving them enough credit. The problem isn't the numbers - it's that we stick numbers out there without connecting them to a story.

Freakonomics uses numbers to reveal a hidden story. Levitt looked up the numbers on standardized tests for Chicago students. On the face of it, this was pretty boring data. This district got this score, while this district got that score. BORING... until those numbers revealed that teachers were cheating.

In some districts, teachers received salary boosts when their students performed better on standardized tests - motivating them to fill in a few additional correct answers for their students. The story makes the numbers interesting. The numbers make the story credible. Give it a try.

Another good tip is to remember that everyone loves a good mystery. Why would a successful sumo wrestler throw a match? The obvious answer would be that he's getting paid to do so, but Levitt quickly discovered there was a much more mysterious motivation that drove who won and who lost in Japan's sumo contests.

The answer is buried in psychology, probability and incentives, but the only thing that I care about is that there's a mystery. Any mystery begs for detective work. We can't leave well enough alone and we want to know why - especially if someone else is going to do the legwork of figuring out the answer for us. That's why the CSI series has spun off more offspring than anyone can count.

You can use this quirk of human nature to make your topic enticing. Look closely at your content and uncover some old-fashioned mysteries. Now write an ad that presents the mystery and leads your reader through the investigation to its incredibly satisfying conclusion.

Another way to present compelling copy is to provide a better way to solve a common problem. Freakonomics uses a powerful set of tools to explain the way the world works. By the end of the book, you can't help but think that every problem imaginable can be solved with the right incentive, data analysis or storytelling. When you're finished you feel that there is a better way to tackle your problems.

This is what "added value" means. Simply restating a problem is boring. Offering new tools and perspectives to solve problems helps your prospect get closer to their goals - and that makes you someone whose content they'll want to read every time you come out with something new.

For example, does your business have a website? Look at it right now. Do you have the name of your business at the top of the site? I'll bet you do. Do you have a "menu" of the products or services you provide listed in the body copy? I'll bet you do. Do you have your name or picture somewhere on the site? I'll bet you do. What about your phone number? It's on there too, isn't it? Well of course it is.

EVERY one of these is wrong, wrong, wrong! Your prospects could care less what you have named your business, what you look like, what your name is or what you sell. Why in the world do I need a window cleaner to tell me on their website that they "clean windows?" Why do moving companies tell me on their website that they can move me local or long distance... or that they move both residential and commercial? And yet... they ALL do.

Your prospects care about themselves... period. What the moving company SHOULD be telling me as a prospect is that ALL movers claim to be "fully insured." And legally, they all are. It's required by law. What no one knows however, is what that "legally" means. Ahhh... are you now interested in what I have to say next? Are you now hanging on my every word because I have just introduced a "mystery?" What pray tell is this "secret" information? Can't wait to find out, can you? See why all of this works?

Well, wonder no more. ALL movers are "fully insured"... PER POUND OF DAMAGE! What does that actually mean? It means that if you have a $5000 plasma screen TV, and your moving company destroys it in the move, they MUST replace it based on 40 cents per pound of damage. That TV typically weighs around 100 pounds, so the moving company is obligated to reimburse you $40 for your $5000 TV. Read the fine print (which of course, no one does). EVER!

But since I told you about this startling information in my moving ad, and then went on to tell you that I avoid "ripping off" my moving clients by providing "full replacement value" insurance that reimburses you for the full market value of anything I break, and go on to give you my insurance policy number, name of my insurance agent and that agents phone number for verification, well... who are you going to have handle your next move? Big difference huh?

To get devoted prospects who will anticipate your every email, ad, brochure, etc. with rabid enthusiasm, give them solutions... NOT features.

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